Winner 2016

Winner in Jury Special Award category

PayKey

PayKey


PayKey enables payments within any social network, including Facebook Messenger, WhatsApp, Twitter etc. Leveraging existing networks creates simplicity and an intuitive payment experience. Users enjoy instantaneous money transfer capabilities while chatting with their friends and family members. As consumers become increasingly comfortable conducting transactions on emerging channels, it is imperative for banks to offer services that cater to the changing tastes. PayKey's technology is the first to bridge this gap between banking (bank users) and social interactions (social networks). With PayKey customers enjoy the security of the trusted banks within their favorite applications, making everyday banking easier and more efficient than ever before. PayKey technology’s main differentiators are: (1) Social network agnostic (2) White label ‐ branded for the bank (3) API level integration ‐ very low risk (4) Using the bank payment system (no changes to the current security practices) (5) USPTO patent has been filed for the technology. Our solution is frictionless. The payment is within the context of the chat and works within every social network without the need of any integration/approval from the social network: https://www.youtube.com/watch?v=DRBhcN5szjc. PayKey is a one payment solution fits all using the banks payment rails. https://www.paykey.com
PayKey benefit banks in 3 ways: 1. Position the bank as innovation leader in the market 2. Constitute the strategic driver for market growth and retention of millennials 3. Increase revenue and EBIT.
PayKey earned the title of “most visionary social media solution” at the Citi Mobile Challenge EMEA . The winner of the ‘Pitch Slam’ competition in the San Innovanture FinTech Venture Day TLV. PayKey Won the Barclays Hackathon in 2015

Target customers


    Direct

    Global

Banks
Mobile P2P Payments
Head of Mobile Payments \ Head of Innovation
Israel

Omer Paz

    Payments and wallets
No file

Winner in Efma Special Award category

SaleMove Engagement Platform

Gary Chan


SaleMove’s vision is to meet and exceed the in-person customer experience online. Complex products such as mortgages, insurance, investments, and banking services don’t really “fit” into an online shopping cart. Businesses that use our products provide online customers with the same high-touch interactions that are possible face to face. By placing one line of Javascript on their website, businesses can see the visitors that are browsing their online branch/office and interact with these individuals in real time using audio, video, and guided CoBrowsing. These high-touch interactions are all possible without downloads, installations, or plugins. The below are 3 primary value propositions of SaleMove: Conversion: SaleMove enables your customer service team to "walk" online visitors through the site, from application through closing. You spend enough dollars to get them to your site via various direct marketing channels; now you can make sure they don't dropoff before converting (their mortgage application, for example) Customer Experience: SaleMove is real-time and requires zero downloads, installations, or plugins. Online customers receive the high-touch service they typically could only experience in-person at their local branch. Upselling: When customers are unengaged, they choose the minimum option. With SaleMove, your reps can suggest other financial products and help differentiate and add value through the process.
Increase conversion, improve customer experience, reduce call center volumes
Best of Show at Finovate Fall 2015

Target customers


    Direct

    Indirect

    Global

Bank, Insurance Company, Wealth Management, Lender
Marketing, Operations, IT, Innovation, Contact Center, Customer Service
Head of Innovation, Head of Contact Center, Head of Online Acquisition, Head of Customer Experience, COO, CMO, CTO
United States

Gary Chan

    Insurance
    Authentication & Security
    Communication
    Web customer support

Winner in Insurance category

Minalea, Smart Assistant for Insurance Vendors

Minalea


Minalea develops a virtual advisor and smart sales assistant for vendors in insurance distribution networks. The Smart Sales Assistant scans the whole market, analyses and compares in real time key product features and services. Based on customer profile and needs, it priories the most relevant arguments that the vendors should give to its customer. It helps the retailer or the call center agent to promote their products and services features and instantly highlight benefits among customer current or next offer. It takes in account the customer needs to deliver the best possible recommendation and the most relevant arguments to the vendor. To do so, the car insurance market products and services are fully scanned. 400 car insurance offers have been deeply analyzed, including product options and insurers services for French market. It calculates and extracts in real time the key product and services features depending on the customer profile. As an example, for car insurance in France, over 130 000 items are stored in database, and calculation engine and algorithms take them in account in real time to deliver the best advice to the vendors. For home & liability offers, it's over 150 000 data stored and taken in account by our calculation engine. Are also analyzed Loan insurances in France, Motorbike France, Car, Assistance, , Home and Family insurance in Belgium. What is the development stage ? After several successful pilot experiments, the assistant is under deployment in national networks in France. It’s currently analyzing car insurance and very soon home and liability offers for above 98 % of the market. What about benefits ? For the first time, insurance vendors can benchmark their insurance offer with the whole market in few clicks. What is the most complex thing in insurance - covers analysis- is now accessible and can be shared with customers. For customers, benefits are based on greater transparency and better understanding of what they are buying. They know how they are insured currently, and what will be the benefits to change, not only based on price variable. For vendors , benefits of using this solution is first to focus customer attention on product and services quality over price and deductibles only. Price negotiation when selling an insurance product is then relegated in a secondary stage; arguments are now focused on the content of the offer and the associated services. It gives unique advantage to customer advisors and strongly enhances the customer relation. Customers are now fully aware of the insurance offer they are buying, not only price driven. The assistant is even more relevant in a customer retention stage. Churn rate is greatly improved, even without price reductions. Vendors are now equipped to improve the customer relationship quality and they have added value compared to what customers can learn by themselves on the web.
Improve conversion rate from quote to policy, decrease churn rate, secure the vendors during their insurance propositions, and limit price discounts and emphasis services offered.
None

Target customers


    Direct

    Global

Banks, insurance companies, brokers, agents, mutual insurances, direct insurers
Marketing, distribution, physical network management, web & digital marketing
Chief Digital Officer, Chief Marketing Officer, Head of distribution, Head of innovation
France

Stephane Favaretto

    Insurance
    Master data management
    Web customer support

Winner in PFM & Payments & wallets category

VerbalAccess

North Side


VerbalAccess enables plain English access to financial services, an intuitive experience that Millennial and Gen X customers will appreciate. Customers can text or speak to carry out transactions and get personalized help in the authenticated environment, enabling them to pay bills, send money or do any other banking transaction while driving or walking. A customer converses with VerbalAccess in plain English, in the same way he or she would speak with a Telephone Banker. Customers can refer to payees using their own words (my daughter, Nathan, my healthclub), and VerbalAccess recognizes them. VerbalAccess in time becomes a personalized financial assistant, aware of the customer’s recurrent transactions, and can assist the customer better manage his/her money. Based on the customer’s transactions and questions, VerbalAccess can suggest credit or savings products that would be beneficial to that particular customer, increasing sales. By answering many questions that would normally be answered by a person, VerbalAccess deflects a large percentage of calls from a call center and helps save money, while eliminating the frustration customers experience when waiting on the line. VerbalAccess provides easy, intuitive access to any banking functionality from mobile phones, tables and browsers.
A new self-service paradigm that will attract and retain Millennial and Gen X customers, sell them new products they need, increase their satisfaction by eliminating wait, and save money.
Recognized among outstanding Personalization solutions presented at Finovate Europe in February 2016 http://thefinanser.com/2016/02/reflections-on-finovate-europe-2016.html/

Target customers


    Direct

    Global

Banks, insurance companies, marketplace lenders, credit card companies, payment companies
Operations, Sales, Customer support
Customer service, Customer Experience, Advanced Payments, Mobile/online banking, Omnichannel, Claim capture, Wealth management
Canada

Eugene Joseph

    Payments and wallets
    PFM
    Other (to be defined by fintech)
    Search
    Web customer support
No file

Winner in Business Banking category

Maestrano Enterprise: Cloud Business Platform to help SMEs run their business better, while improving banking experience

Maestrano


Maestrano provides a white labelled Cloud Business Platform of integrated 3rd party business software, to help SMEs run their business more efficiently. On the platform, business software (accounting packages like Sage, Xero or Quickbooks, CRM like SugarCRM or Salesforce, CMS like Shopify or Magento, Inventory Management, etc..) bought or connected through the integrated marketplace, sync data with each other in real-time. It removes for SME employees the pain to enter manually the same data in multiple software. And ensures data consistency across all systems, generating a better employee and customer experience. And the business owner gets centralised, trustworthy reporting, helping make informed, data-driven decisions. All of that with no setup required for the SME - it just works, out of the box. Now, how does that relate to business banking you might ask? Well, when SMEs run their business on a platform provided by their bank, white-labelled and which can be integrated to the bank's systems and processes, it creates an engagement platform. A new digital channel to engage and manage SME clients, at scale. It increases stickiness and ensures you remain the "front door" and main value provider to SME business owners. The platform can help relationship managers become business advisors, with advanced automation technology. It can help improve customer experience by streamlining processes, for example like enabling to apply for a loan in 1 click (gathering the required data and sending it to the bank's systems).. It can help manage risk better, for instance with automated, real-time monitoring of loan covenants. It can help pre-empt client needs, at scale. And much more, which we are still discovering, and building together with our banking partners around the world. We are a global FinTech, with offices in London, Australia, the US, Singapore, and Dubai. By the end of the year, more than 3M SMEs will be exposed to our technology, and we are only at the beginning of our journey. Please do contact us if you want to know more about Maestrano, how we can help if you want to improve an existing business software marketplace or discuss how we could design a next-generation SME banking platform for you.. Maestrano - the small Maestro, orchestrating a beautiful symphony out of disparate instruments.
Helps SMEs run their business better in the Cloud, improves banking customer experience, makes Bank centre of the SME's world every day, provides Bank with Big Data/Analytics about their SMEs
Efma 2016 FinTech award winner in Business Banking Global patent on our unique integration technology, Connec!™ - the heart and soul of Maestrano. Anthill Smart 100 2015 Winner International Business Excellence Awards 2015 Winner 2015 iAwards National Award Winner

Target customers


    Direct

    Global

Banks, Insurance Companies, Accounting Firms
Business, with support from Digital, IT, Innovation
Propositions, Digital, Innovation
Australia

Nicolas Deville

    Business banking (SME)
    Cloud computing
    Master data management

Winner in Distribution & Marketing category

Essentia Insights

Essentia Analytics


Essentia Analytics is a software platform that uses behavioral analytics to improve the investment decision making process. By combining an investor's actual trade data history with data on the context in which investments were made, our technology identifies a fund manager's strongest skills and where he/she is prone to behavioral biases. With this feedback, as well as automated alerts when old patterns are resurfacing, our software helps professional investors refine their investment decision making processes, enabling them to optimize performance. What we do is use data analysis to identify patterns in a given manager's investment decisions and the contexts in which those decisions have been made - these are effectively measures of skill. The more significant the pattern and the more impactful it is on the way P&L is being generated or lost, the more valuable it is to the fund manager to be aware of.
None
- Buy-Side Technology Awards 2014: Winners' Circle—Essentia Analytics - Waters Technology - The hedge fund Journal Awards 2015 for Best Performance Data Analytics - CIO Review, Most Promising Capital Markets Technology Solution Providers 2015

Target customers


    Direct

    Global

Fintech
None
None
United Kingdom

Julian Hall

    Private banking - wealth management